The Bank shares the profits generated by joint activity with them without incurring the costs of a traditional branch. The agents contribute their knowledge and their customers, whereas Bankinter provides its financial product portfolio, structural support and training.
This Network which has clearly become one of the most powerful in Spain, added 20 new agents in 2018 up to a total of 363 The total balance of customer funds managed (including funds, fixed income and equities) amounts to €13,306 million. In distribution by segments, there is an increasing focus on the balance of Private Banking, which accounts for 80% of the total of the Network and approximately 28% of total Private Banking at Bankinter.
With these results Bankinter considers the transformation of the Agent Network to be complete and the strategy has been refocused over the past few years on high net worth individuals. To make this possible, the Network works in close contact with the Private Banking area, and the professionals in the network receive constant support so as to provide maximum quality service that will supply value to their customers.
The main achievement in 2018 was to complete the professionalisation process following the entry into force of MiFID II. All agents are now certified financial advisers under the prevailing legislation and are subject to continuous training requirements and their activities are subject to strict control systems.
This guarantees that customer service will always be transparent, fully guaranteed and with high levels of quality, which is essential not only for customers, but for the agents themselves and the Bank.
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