In pursuit of maximum efficiency

• In the Operations area, all changes deriving from the entry into force of the new Real Estate Credit Act were implemented at the mortgage centre.
• In regard to processes, the Argo plan was completed, in addition to the omnichannel activation process and manual approval for legal entities.
• In the area of Technology, 30% more of the projected developments were delivered and in the Digital area phase 1 of the trial launch of corporate website was completed.