The level of quality perceived by customers increased to 33.6%

• The number of customers in this segment, attended by the 276 specialist managers at the Bank's universal offices, rose from 70,660 to 74,079; lending volume grew by 6%; offbalance sheet exposure by 11%, and gross operating income by 9%.
• There were two key launches: an app used to carry out the main transactions for SMEs and the VIP and VIP+ area, which offers more competitively priced services according to the company's level of loyalty to the bank.
• The level of quality perceived by customers increased to 33.6%, marking an improvement of 6.5 points in only two years.