Transparency, commitment and efficiency

The investor relations area is guided by the principles of equality, fluidity and transparency required by regulators. Its main undertaking is to provide relevant information on Bankinter's business performance and different activities. The measures taken to achieve this objective include:

• Once every quarter (in January, April, July and October), it presents the Group's results through teleconference and webcast. This is attended by between 100 and 170 financial analysts, managers and international institutional investors.
• Members of the area attend conferences, seminars and meetings held by the main stock markets and national and international investment banks in different countries (normally, the United States and Europe). This makes it possible to maintain direct contact or hold meetings with different stakeholders (institutional investors, portfolio managers, financial analysts, private bankers).
• Around 300 meetings are held each year with institutional investors and qualified analysts at Bankinter's head office, either in individual sessions or in small groups organised by brokers or increasingly by the Corporate Access departments at the institutions.
• Numerous roadshows are organised to visit investors or potential investors in the main financial capitals around the world (including New York, London, Paris, Rome, Frankfurt, Zurich, Geneva, Copenhagen, Helsinki, Stockholm). The subjects generally addressed include: the economic and political outlook for Spain, the European regulatory framework and the state of the local property market.

At 31 December 2019, 45% of the Bank's shares were held by non-resident, mostly institutional, investors. With a view to expanding the geographical base of shareholders, Bankinter is permanently researching new markets such as the west coast of the United States and Canada.

Sustainability

The Investor Relations area, together with the sustainability and legal counsel areas, is required to be permanently involved in the information flow that the Bank maintains with different agencies specialising in sustainability. The aim is to respond to the growing demand and sensitivity of international investors towards aspects such as good corporate governance, environmental protection and consideration of social issues in all our activities.

These agencies, as well as proxy advisors (consulting firms that advise institutional investors on the decisions made at shareholders' meetings), produce rankings, reports and indexes. Bankinter is always included in these as one of the most sustainable companies in our market.

In recognition of its good sustainable management, in 2019, the Bank was included in the Dow Jones Sustainability World Index for the second consecutive year. The merit of Bankinter is twofold because most of the institutions included in this index have much larger budgets, due to their size.

This award also reflects that the size of an organisation is not a factor that determines good governance or excellent social and environmental management.

As usual, Bankinter’s financial stability, customer relations management, anticorruption policies and measures, labour practices indicators and human capital development, in addition to social and environmental management, were its most highly rated attributes.