Investor Relations at Bankinter have always been governed by the principles of equality, rigour and transparency typical of our culture, and demanded by market regulators. Our main pledge is to supply relevant information on how the various businesses are performing, as well as the new strategies to be followed in Bankinter's operations, both by type of business and by geography. In such an atypical year, these are some of the actions conducted in 2020 that allow us to continue complying with this corporate pledge:
Finally, as at 31 December 2020, the Bank had 45% of its shares in the hands of nonresident and mostly institutional investors, a level similar to that of previous years. We are confident that we can once again expand the geographic shareholder base, exploring new markets, such as the American West Coast or Asia.
The Investor Relations area maintains an ongoing connection with the Bank's Sustainability area to supply a constant information flow between the Bank and different agencies specialising in sustainability. The aim is to respond to the growing demand and sensitivity of international investors towards aspects such as good corporate governance, environmental protection and consideration of social issues in all our activities.
These agencies, and the 'proxy advisors' (firms that advise institutional investors on voting management at annual general meetings), draw up rankings, reports and indices which always list Bankinter as one of the most sustainable companies in our market and our financial sector globally, as we already mentioned in other chapters of this Report.
As continuous recognition of our good sustainability management, the Bank was included for the third consecutive year (2020) in the European and World Index of the Dow Jones Sustainability Index. The merit of Bankinter is twofold because most of the institutions included in this index have much larger budgets, due to their size.
As usual, Bankinter’s financial stability, customer relations management, anticorruption policies and measures, labour practices indicators and human capital development were its most highly rated attributes.
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